Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amitshinde07225@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amitshinde07225@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amitshinde07225@gmail.com.

We want you to love your shopping experience with [TRADITIONAL MART]. If something isn't right, we're here to help. Please read our return and refund terms below.
1. Return Eligibility
You may request a return if:
• The product is unused, unworn, and in original packaging
• All tags, accessories, and box contents are intact
The request is made within [7 DAYS] of delivery
Items must be in resellable condition.
We reserve the right to refuse returns that do not meet these conditions.

2. Delivery Timeframes
Estimated delivery time after dispatch: [4-7 BUSINESS DAYS]
Delivery time may vary depending on:
• Your location
• Courier service availability
• Weather or operational delays
Major cities typically receive orders faster, while remote areas may take slightly longer.

3. Refund Process
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Once we receive and inspect the returned product:
• We will notify you of approval or rejection
• Approved refunds will be processed within [REFUND PROCESSING TIME]
• Refunds are issued to the original payment method only
If the refund fails due to bank/payment issues, we may offer store credit as an alternative.

4. Exchanges Exchanges may be offered if:
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The product is defective
• You received the wrong item
• The requested replacement item is in stock
If out of stock, we will offer a refund or store credit.

5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
• Contact us within [X DAYS] of delivery
• Share photos/videos of the issue
• We will arrange a replacement or refund at no extra cost

6. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
0 Personal care items
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Beauty or grooming products
Innerwear, socks, or similar items
Clearance sale or "final sale" products
• Used or damaged items not due to our error

7. Return Shipping Costs
• If the return is due to our error (wrong/damaged product):
We cover all return shipping costs.
• If the return is due to a customer reason (change of mind, wrong item ordered):
Return shipping fee may be deducted from the refund or charged at actual courier rates.

8. Contact Information
For any return, exchange, or refund queries, reach us at:
Email: [TRADITIONALMART01@GMAIL.COM]
Support Hours: [10AM-6PM]